How your feedback shapes the way we support open source software
Quoting: How your feedback shapes the way we support open source software —
At Canonical, we firmly believe that delivering an outstanding, customer-centric support experience is impossible without our customers’ help. Collaboration, transparency, and continuous improvement are at the heart of open source, and we strive to apply those same principles to our support journey.
With that in mind, over the past year, we’ve been busy gathering your feedback on the redesign of our support portal. We want to make sure the portal meets your evolving needs, and delivers the best possible support experience for your open source software. Your insights drive us forward, and this year, we’ll focus on incorporating your valuable feedback while continuing to refine the experience. In this blog, we’ll summarize what we’ve heard from you, and how we plan to act on your suggestions. Of course, improvement is an ongoing process, so new year, new survey: we’d love to hear from you.