today's leftovers

posted by Roy Schestowitz on Mar 19, 2023

• How being open at work results in happy customers

  Every interaction we have with another person is influenced by our emotions. Those emotions have ripple effects, especially when it comes to how you do business. A happy customer patronizes your business more, recommends it to family and friends, writes a positive review, and ultimately leads to more money being spent at your business than if they'd been disappointed. The most basic known variable of providing good customer service influences this: If something isn't going as expected, work to make it right (within reason), and you'll save the relationship.

  In tech, you can respect this in a few ways. If you listen to customer feedback, create products they'll find useful and intuitive, and nurture those positive associations with your project, then you'll do well. But there's an oft overlooked component to your customer's emotional perception of your business, and that's the customer support team.

• Kubernetes Removals and Major Changes In v1.27

  As Kubernetes develops and matures, features may be deprecated, removed, or replaced with better ones for the project's overall health. Based on the information available at this point in the v1.27 release process, which is still ongoing and can introduce additional changes, this article identifies and describes some of the planned changes for the Kubernetes v1.27 release.

• Police shut down cryptocurrency mixer linked to laundering more than $3 billion in criminal funds

  North Korean hackers alone used the tool to launder bitcoin worth more than $700 million.

• Microsoft: Russian hackers may be readying new wave of destructive attacks [Ed: Typical Microsoft, trying to blame "Russia" for its very own incompetence]

  The warning comes as part of an overview of cyberattacks carried out by Russian-linked actors over the past year.

• CISA: Federal civilian agency hacked by nation-state and criminal hacking groups

  The vulnerability used in the attack against the federal agency is well-known and among the top exploits in 2021.