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The Complaint We Filed is Advancing
Yesterday marked one week since opening a complaint with the Council (taking a stand for birds [1, 2, 3, 4, 5, 6, 7] whilst on holiday) and today while preparing for tomorrow and upon checking my E-mail I was greeted with the pleasant news that the complaint passed the first threshold and is now advancing. It took them about a week to actually receive or acknowledge a complaint filed a week earlier, maybe because I nudged them a little hours earlier.
Dear Roy Schestowitz,*MAN/81511 - Complaint - Environmental Crimes - Roy Schestowitz*
Thank you for your complaint which we received on 04/09/2025.
Your complaint is being dealt with at the first stage of the Council's Complaints Procedure.
Please be aware we are currently facing an unprecedented amount of contact into our Team and as such, we need to be realistic about the timeframe by which we can provide you with a response. Whilst we would usually strive to provide you with an answer to your complaint within 10 working days, due to the current demand, we have amended this timescale to 15 working days. More complex complaints may take up to 20 working days.
You will be contacted again if for any reason we cannot meet this deadline. In the meantime, if you have any queries about your complaint, please reply to this email directly and we shall be in touch.
I hope this matter will soon be resolved to your satisfaction and I would like to thank you for bringing it to our attention.
Good news for us and for the birds. We'll see what the outcome turns out to be. █