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Linux Mint Devs Unveil New Notification System for Updates

Submitted by Marius Nestor on Wednesday 31st of March 2021 06:18:44 PM Filed under
Linux

A couple of months ago, the Linux Mint devs discovered that many Linux Mint users don’t regularly update their installations, leaving them vulnerable to attacks, and others run older Linux Mint versions that reached end of life and are no longer receiving updates.

After receiving some negative feedback from users who didn’t understand the changes that they wanted to implement in Update Manager to make users update their systems on a regular basis, the Linux Mint devs decided to implement a new notification system for updates through a pop-up dialog (just like Ubuntu).

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Original post

Submitted by Roy Schestowitz on Wednesday 31st of March 2021 10:14:22 PM.

  • Monthly News – March 2021

    Statistics recently showed us that many users did not update their computer. The way other operating systems handle updates is either by forcing their users to do so, or by frustrating them and annoying them until they do.

    We spent time looking into this and talking to casual users to understand why they weren’t applying updates. We found many of them were sensitive to the importance of applying updates but didn’t do so simply because they were never really told to. When asked why and when they updated their phone they recognized that the phone update notifications were annoying but that they were successful in making them apply the updates.

    Some users expressed a feeling of relief after applying phone updates, both because they felt like they were doing “the right thing” and because they knew the notification wouldn’t come back “for a while”. To us this looks like a partial delegation of responsibility. The user is aware of the importance of the issue and happy to be reminded of it to some extent as long as it doesn’t happen too often. Although the user does not review updates and is likely to apply all of them, he/she is not fully onboard with automation, appreciates being asked consent and decides on the timing of the updates.

    Statistics showed us we needed to do something. Feedback showed us people hated to be annoyed, taken hostage or forced to do something they didn’t want (this is a major source of frustration for Mac and Windows users apparently). We also had key principles to respect. This is your computer not ours. You’re also all very different and you use the software we make in very different ways, so we needed to keep that in mind and let you configure and tune the software so it remains flexible and useful no matter how you like to use it.

    So with all that said here’s what we did. We designed a notification system which acts as a gentle and welcome reminder and took great care not to turn it into an annoyance.

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