FOSS in Digital Transformation Agency (DTA)


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Quick win: DTA shows how it’s done with open-source notification platform
Four people, eight weeks, and $150,000.
That is what it took for the Digital Transformation Agency to deliver a working prototype of a bulk email and text-message notification system.
There was no need to build notify.gov.au from scratch. The DTA adapted an open-source product developed by the Government Digital Service in the UK, and invited public servants in any level of government to try it out free of charge.
“More than 100 users from 47 agencies were trialling the service within three months of its launch. For smaller organisations in particular, it represents a major saving as they do not need to invest in establishing their own platform,” says the DTA annual report.
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Open source notify.gov.au delivered in eight weeks for a cost of AU$150k
The Digital Transformation Agency (DTA) wanted a way for government agencies to communicate easily with their customers, so it developed a vision for notifications from the perspective individuals interacting with government, and the government itself.
According to DTA CEO Randall Brugeaud, the agency looked at several options to deliver what is now notify.gov.au.
It settled on making use of an open source product that was already in place within the UK government.
"It was running on the same technology infrastructure as we used for cloud.gov.au and it aligned with our Digital Service Standard, which has 13 criteria to describe how you deliver government services," Brugeaud told the Gartner IT Symposium/Xpo on the Gold Coast.
"Self service allows the teams across government to create accounts, create and send email to users in minutes, there's templates, communications can be tailured, service teams can integrate with the platform into their backend system."
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Can a govt-wide open source messaging platform....
Can a govt-wide open source messaging platform really cost just $150k?