KDE: UX Insights (that we cannot get right now)
Quoting: UX Insights (that we cannot get right now) – privact – We care because it's your data. —
Let us start with what we already get from KUF. We get usage data, like how many people are using Wayland vs. X11. But we only get usage data according to our telemetry policy. So we do not get any deeper insight into how users configure their sessions when using Wayland compared to X11. But this is the kind of information we would need to do proper data-driven UX. What settings are users changing? How many users have icons on their desktop, and which ones? Are people manually mounting network drives? Which System Tray icons are interacted with the most? And so on.
But while this information is already impossible to gather with our current approach, we’re only scratching the surface. We need even deeper UX insights, like understanding where people click. And where they click next (in terms of Markov chains). That way we can understand if people are using Plasma the way we intended when we designed it. Or, how long does it take them to get from point A to point B? Are they taking detours because we’ve laid out paths that users don’t understand in the way we intended?