Allan Day: Settings UX testing for GNOME 3.36


A little while ago, I wrote about using data-driven design approaches in GNOME. For the 3.36 development cycle we successfully used one these techniques to improve the Settings app, and I wanted to share the story of what we did, and how the testing we’ve conducted is feeding into the GNOME user experience.
The inspiration for the testing initiative came from several sources of feedback. A number of our own contributors had complained that, in the Settings app, they struggled to remember which settings were in each of the two sub-sections (called Devices and Details). Then, last GUADEC, Deb Nicholson ran a SpinachCon (a kind of usability testing event) and a number people were observed having trouble finding some of the settings, particularly the Date & Time settings.
Suspecting that there might be an issue around settings navigation, we experimented with some ideas for how the structure of the Settings app could be improved.
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